Genesis Info Services Pvt. Ltd.

GENESIS INFO SERVICES PVT. LTD.

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Call Center Training

India - The world’s hub of information. With a spurt of growth in this new area called the CALL CENTRE industry, one can now earn a monthly salary of 5 figures, working for 5 days a week. And The minimum requirement is perfect spoken and written English and excellent Verbal Communication skills.

But are these common?? Do people have it?? Genesis has launched a rigorous practical course facilitating students to gain knowledge..

And YES... we provide placements Assistance too!

Genesis has tie ups with many top-notch call centres. Our students are happily and satisfactorily placed in these International and Domestic Centres.

Call Center Training Course

CALL CENTER TRAINING-SYLLABUS
(THRICE A WEEK/2 HOURS A DAY)	DURATION : 1MONTH
DAY 1 TO DAY 5:	ENGLISH SPEAKING AND GRAMMER
Articles Nouns Verbs Subject Predicate Adjectives Adverb Active/Passive Voices Use of Adverb 'too' Conjunction Intro to Tenses TENSES Present Past Future Tenses Present Perfect Past Perfect Future Perfect Present Perfect Continuous SENTENCES Simple Compound Complex Degrees on Comparision Positive Compound Superlative Idioms Easy Writting Tele Marketting Skills Telephone ethics Importance of voice modulation etc.
DAY 6 TO DAY 15:	TRAINING RELATED TO CALL CENTER
What is Call Center? Types of Calll Center Inhouse / Outsourced Services of Call Center Details of Customer & Client Group Discussions Extempore Round Listening and comprehension Written Test Eassy Writing Technical Test Personal Interview Interview Techniques

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